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Communication & Customer advisory Page 12

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Rhetoric (elocution or eloquence). E.g. characterised by the following:

Dialectic (the art to conduct a discussion). E.g. characterised by the following:

Both rhetoric and dialectic can be trained. Through constant practising the ability to express oneself and to conduct a conversation can be substantially improved.

Here some fundamental rules as to how to conduct a conversation with a customer:

Formation of sentences while speaking:

Pronunciation:

Vocabulary:

 


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