MODULE I
Communication & Customer advisory Page 17

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Such and similar comments and remarks mostly have the following effects on the customer:

Instead one should behave in the following way in case of customer complaints:

Instead of blaming the customer that he is partly responsible for e.g. the faulty product too or instead of looking for excuses one should concentrate on the following points:

Here again the most important rules of conduct in case of customer complaints:

 

 

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