MODULE I |
|
13. Learning
aim control for the "communication and customer advisory" module
After studying this module carefully one should now be able to answer the
following questions.
1. Which possibilities do exist for a crafts company to make advertisements
? Please name 10 possibilities.
2. How should an employee (skilled worker or apprentice) present himself in
presence of a customer ? Please give 5 examples (in regard to e.g. behaviour,
tidiness, work, etc..)
3. How and through what measures can a company improve its image ? (Example:
car fleet, office, construction site, repair shop, inventory, execution of
customer orders) Please give two examples and describe them in detail.
4. How does a customer order should have to be handled in practice ? Please
consider the right order.
Each question is going to be credited with a maximum of 25 points - in total
100 points.
Points:
Grade: