Communication & Customer advisory Page 25

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13. Learning aim control for the "communication and customer advisory" module

After studying this module carefully one should now be able to answer the following questions.

1. Which possibilities do exist for a crafts company to make advertisements ? Please name 10 possibilities.

2. How should an employee (skilled worker or apprentice) present himself in presence of a customer ? Please give 5 examples (in regard to e.g. behaviour, tidiness, work, etc..)

3. How and through what measures can a company improve its image ? (Example: car fleet, office, construction site, repair shop, inventory, execution of customer orders) Please give two examples and describe them in detail.

4. How does a customer order should have to be handled in practice ? Please consider the right order.

Each question is going to be credited with a maximum of 25 points - in total 100 points.




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