aim control for the "communication and customer advisory" module
After studying this module carefully one should now be able to answer the following questions.
1. Which possibilities do exist for a crafts company to make advertisements ? Please name 10 possibilities.
2. How should an employee (skilled worker or apprentice) present himself in presence of a customer ? Please give 5 examples (in regard to e.g. behaviour, tidiness, work, etc..)
3. How and through what measures can a company improve its image ? (Example: car fleet, office, construction site, repair shop, inventory, execution of customer orders) Please give two examples and describe them in detail.
4. How does a customer order should have to be handled in practice ? Please consider the right order.
Each question is going to be credited with a maximum of 25 points - in total 100 points.