Communication & Customer advisory Page 8

Module I ServitecStartPrevious pageNext pageEnd

7. Course of a successful customer conversation

Opening of the conversation:

After this description of the typical course of a customer conversation, the introduced points will be discussed in more detail on the following pages. Beyond that, other possibilities will be introduced for satisfying customers.

Order of the steps in a typical customer advisory conversation: Opening of the customer conversation

Each service technician who enters the home of a customer for the first time, but also each customer who enters the product exhibition of a company for the first time encounters a particular atmosphere there that affects him in a special way. This first impression can be influenced positively or negatively by the room atmosphere, i.e. type of the furnishing (e.g. different tables, chairs, etc..).


Module I ServitecStartPrevious pageNext pageEnd

• • Copyright © IWB e.V. 1996-2000 • Design, technical realisation and webmaster: • •
• • Sponsored by EDUVINET • 800 x 600 recommended • •