Solar energy technology Page 4
initial and continuing training of service technicians in solar energy technology
The increased customer demand for environment protecting energy technologies,
especially for solar energy technology, makes it compellingly necessary to adapt
the initial and continuing training in the solar, heating and air-conditioning
sector to the new requirements. Very often the entrepreneur or company owner
was exclusively responsible for the customer advisory, sales and planning of
solar energy installations, particularly in small and medium sized companies.
The reason for this was primarily that the service technicians or skilled workers
of the respective companies simply did not have the technical knowledge or did
not receive the corresponding continuing training to also be able to do these
jobs. The currently occurring rapid changes of the basic economic conditions
in the sector however, make it urgently necessary that especially the service
technicians are being trained appropriately. So, they not only have to be able
to install and maintain new technologies but in the near future they also should
be able to secure valuable additional orders for their company through competent
customer advisory at their work place or in the customer's home.
For these reasons the highest goal of the continuing training measures of this
project is to provide the service technicians with all the knowledge and skills
they need in order to being able to completely process a customer order on their
In general terms, the processing of a solar energy technology order includes
the following steps:
- Make the customer aware
of the company's range of solar energy technology products and services.
- Advise the customer
-> This can either be done in the company if the customer visits e.g. the
company's product exhibition rooms or in the home of the customer if e.g.
the service technician has to carry out a service repair job there.
-> For a competent customer advisory above all special technical knowledge
is required but also one has to know and has to be able to tell the customer
how emission reductions of harmful substances can be achieved with the new
technology. Also, one has to be able to compare the efficiency of solar energy
technology with the one of other energy producing technologies.
- After the customer has
made an order, information materials about different systems and devices have
to be gathered from different manufacturers and suppliers.
- With the help of particular
check lists project specific data is collected at the location where the systems
and devices have to be installed.
- Special computer simulation
programmes are being used to e.g. select the right collector type for the
project, to select the right size of storage tanks and pumps and to select
the suitable regulator units and pipes. With such simulation programmes also
the so called "solar coverage rate" as well as the achievable emission reductions
can be determined. This information is not only important from a technical
point of view but also can be used to support the own argumentation in a customer
- Based on the collected
project data and on the results of the computer simulations the whole installation
is being designed in co-operation with the customer using components from
- It follows the assembly
and installation of the system or device. Then everything is put into operation.
Afterwards, the installations have to be checked and maintained at a regular
points will at least briefly be discussed in the following text. The most important
points will be discussed more in detail.